BRIDGING THE DIGITAL GAP: A STUDY ON DIGITAL INCLUSION AMONG ELDERLY PEOPLE

Prachi

doi:10.34218/IJBIRE_02_02_001

BRIDGING THE DIGITAL GAP: A STUDY ON DIGITAL INCLUSION AMONG ELDERLY PEOPLE

Authors

Prachi

Ph.D. Research Scholar, Department of HPKV, Business School, School of Commerce and Management Studies, Central University of Himachal Pradesh, Dharamshala, India.

DOI: https://doi.org/10.34218/IJBIRE_02_02_001

Keywords:

Digital Inclusion, Elderly People, Digital Divide, Awareness, Usage, Digital Payments

Synopsis

Digital technologies have transformed social and economic interactions, yet elderly populations remain at the margins of this transformation. In regions like Himachal Pradesh, where rapid digitalization coincides with demographic aging, digital exclusion is both a developmental and social concern. This study examines digital inclusion among elderly individuals aged 50 years and above in Himachal Pradesh with the objective to focus on awareness and usage of digital payment. A survey of 300 rural elderly respondents conducted in across multiple villages in Kangra and Hamirpur districts of Himachal Pradesh. Using a survey-based approach, the study highlights barriers such as low awareness, limited digital skills, infrastructural gaps, and psychological resistance. Elderly are often not aware of how to use the new technologies and therefore miss out on numerous government facilities which come directly through digital. Therefore, it is important to know their awareness of usage of the devices. The findings of this study the necessity of awareness initiatives to promote digital inclusion among the elderly and encourage their engagement with technology.

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